JOB DESCRIPTION: Client is replacing its current financial systems with applications from Oracle. The Computer Systems Trainer will work with a team of performance support specialists in two ways: train all system users on the new Oracle system, and provide support by way of the help desk. Work with business clients, project teams, and other consultants as required to ensure the consulting and training services best support the business communities.Develop and/or enhance classroom-training materials as required. Conduct end user classes for administrative systems (monthly and quarterly as required).Provide help desk consulting to diagnose end users problems; work with technical teams to resolve and provide appropriate follow-up to end users.Participate in system testing as required to ensure training and support materials are accurate.Write and/or update associated end user documentation, including job aids and tips sheets. Contribute to and/or maintain specific web site/s and/or page/s that provide additional support to the business users.Develop and implement a proactive approach to end user support. Organize and attend end user forums and other business activities to understand areas where additional training and/or support can enhance end user's effectiveness with the systems.

QUALIFICATIONS: Working knowledge of computing and/or information systems and the associated development and installation processes.Demonstrated experience in working with end users to recognize and recommend improvements in work processes and procedures.Excellent communication skills and ability to work effectively with all levels of the organization.Experience in course design, development and support.Demonstrated ability to teach effectively. Experience in working with business analysts and developers to produce end user documentation and job aids. Ability to work on multiple projects and manage outcomes in conformance with organizational goals and objectives. Ability to produce results within tight deadlines.Knowledge of Oracle Financials systems is desirable but not required. BA/BS degree and/or equivalent experience. Candidate must have 3-5 years experience in instructional design for Oracle or comparable systems as well as 3-5 years experience in classroom instruction.

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